Internet Services
Terms and Conditions

FrontPages Web Hosting Network (FWHN) provides web hosting, email, web design and web site marketing services. FWHN reserves the right to suspend or cancel any client's access to any portion or all of FWHN services, when FWHN deems that the account has been used inappropriately. FWHN reserves the right to refuse service and/or access to its servers to anyone.

Uptime Guarantee
Shared Hosting - 99.5% guaranteed uptime.  
Downtime is prorated and credited towards your next payment.
Dedicated Hosting - 99.9% guaranteed uptime.  
Downtime is prorated and credited towards your next payment.

Domain Name Registration - Changes by Client
Clients opting to update their own domain name registration information (DNS servers and contacts) are strongly encouraged to make FWHN the technical contact. Network Solutions NIC: MH3931-ORG. Doing so may help avoid domain hijacking or expiration problems.

Domain Name Renewals
For clients in good standing whose domain name is going to expire, FWHN will automatically bill their credit card and renew the domain name approximately 30 days prior to expiration. If the client does not want FWHN to renew it, clients needs to inform FWHN more than 30 days before the expiration date of their domain name registration. FWHN will renew the domain name for the same number of years as originally registered by the client. The domain name registration fees will coincide with those advertised by FWHN at the time of renewal.

Payment Policy
All services are billed on a monthly or quarterly basis.
FWHN accepts the following credit cards:
Visa, Mastercard, Discover and American Express.
Additional methods of payment:
Direct debit, personal check, company check and wire transfer  
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to FWHN's refund policy.
Any setup fees are non-refundable.
Any domain name registration fees are non-refundable.
Software is refundable only if unopened and returned within 15 days of receipt. 
Client may be subject to 15% restocking fee.
Clients paying by check whose payment is not received before the renewal date will be charged a reactivation fee and moved to credit card billing.
All monetary transactions will occur in $US Dollars.
Payment is due on the hosting plan's anniversary date. Otherwise, service will be stopped.
FWHN reserves the right to change pricing schedule at any time.

Additional Services
Additional services can be added at any time. When a service is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle.

Renewal and Billing Schedule
All quarterly billing accounts will automatically be assessed quarterly prepayment at the current billing cycle’s expiration.
Credit cards are charged at the beginning of the new billing cycle. Check payment must be received prior to the end of the billing cycle. If check payment is not received, the account will be cancelled. There is no grace period for check payment.

Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. If the credit card continues to fail and alternate payment is not obtained, the account will be cancelled.

Returned Checks and Insufficient Direct Debit (ACH) Funds
Non-sufficient fund checks and direct debit (ACH) will results in a a 50 dollar processing fee to the client.  A credit card is required on file for redundancy purposes for those selecting direct debit (ACH) for payment. If the ACH system has a problem,  your credit card will be billed to prevent service interruption due to lack of payment.

Account Reactivation
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $39.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges and NSF check processing fees (if applicable).

If an account was cancelled due to policy violation, FWHN will not reactivate the account.

Refund Policy
30 day trial offer applies to shared, ecommerce, sharepoint team and email hosting services and begins the day client signs up for service.
30 day trial offer does not apply to dedicated or portal hosting.
Domain name registration is non-refundable.
Purchased SSL certificates or Web hosting plans that include a bundled SSL certificate are non-refundable and client must pay FWHN the retail value for the SSL certificate.
Software bundled with Web hosting plans must either be returned unopened within 7 business days of cancellation of services or customer must pay full retail value for the software and any shipping costs incurred by FWHN.
Purchased software is refundable only if unopened and returned within 15 days of receipt.  Client may be subject to 15% restocking fee.
If client terminates services, refunds will be at the discretion of FWHN.
If FWHN terminates an account due to policy violations, there will be no refund.
 

Cancellation
FWHN reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a 500 dollar clean up fee. FWHN reserves the right to delete the policy violating web site content without notice. Customers can cancel service at any time. Account cancellations are not accepted via email or phone.  Customer must fax cancellation request on company letterhead. If the client requests cancellation, their account will be terminated at a customer specified date or immediately (default). If the client does not specify a service termination date FWHN will delete the web site contents immediately.

FWHN prohibits sites engaged in:
Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a 500 dollar clean up fee.

Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, redirects/masking or non-FWHN dns service without express permission of FWHN, installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Reselling Hosting Services and Hosting Multiple Sites
Reselling hosting services or hosting multiple web sites without the express permission of FWHN is strictly prohibited. Using dns techniques such as redirects, masks, forwards, etc... to direct top/2nd/3rd level domains, subdomains, IPs inside or outside the FWHN network, to any folder, subfolder, subweb or content outside the root of the domain on record, is prohibited.  Subwebs within SharePoint Team Services sites not related to the site (for example, another company) are expressly prohibited.  Each unique SharePoint Team Site must have its own hosting plan.

Shared Hosting
Shared hosting is an economical, entry-level Web hosting solution for both individuals and small- to medium-sized businesses. It significantly reduces the cost of establishing an Internet presence by allowing multiple customers' Web sites to reside on a single server, which is connected to a high-speed Internet connection.

One point to consider is that since you are sharing a server with multiple customers, it is possible that your Web site may be affected by problematic sites located on your server. That said, if you are running mission-critical applications and/or a database-intensive site (Ecommerce), we recommend that you migrate to a Dedicated server solution.  

Dedicated Hosting
A Dedicated Web server offers a small-to medium-size business freedom and unlimited potential to leverage the Internet. With FWHN's Dedicated Servers  the customer can get a state-of-the-art server in a safe, secure, controlled environment with excellent Internet access and technical expertise.  Learn more about the dedicated hosting terms and conditions.

Co-Location Hosting
Co-location enables organizations to locate "Business Critical" Internet servers off-site for increased bandwidth, reliability and security. See co-location hosting terms and conditions.

Hosting Plan Changes
Changes to hosting plans including but not limited to space, transfer, email, rates and included products/services are retroactive and subject to change without notice.

Subdomains or Subwebs
Subdomains (store.yourdomain.com) are permissible if created by FWHN and managed by FWHN DNS services.  Subdomain creation is subject to one time dns record creation fee.  FWHN prohibits linking a subdomain to an IP address or domain name inside or outside of its own network.  FWHN prohibits linking a subweb to an IP address, subdomain or domain name inside or outside of its network.  FWHN does not allow redirects or masking of any subwebs or subdomains inside or outside of its network.

Email
Due to excessive spamming on the Internet, all customers are encouraged to use their ISP’s SMTP server when sending email from their email client (Outlook).

Marketing
Customer agrees that during the term of this Agreement FWHN may publicly refer to Customer, orally and in writing, as a customer of FWHN. Any other public reference to Customer by FWHN requires the written consent of Customer.

Yahoo Placement
All submission requests are reviewed by a Yahoo editor and must meet all Yahoo listing requirements.  There are no refunds for sites submitted which do not meet all the requirements.  We cannot guarantee category placement or a particular description.  To request a change to your listing use the Yahoo change form.

Support
Free customer support is provided via phone and email.  Technical support emails will be answered within 1 business day. Most support issues are resolved the same day reported.  Billing inquiries will be answered within one business day. Client agrees not to spam support.

Technical Support
Our Technical Support representatives are always willing to diagnose issues related to server connectivity, user ID and passwords, but we cannot diagnose or correct issues with unsupported third-party software or scripts.

If you are experiencing problems that are a result of third-party software applications, we recommend that you either contact the manufacturer directly, or contact one of our Consulting Service representatives, who are billed out at a reasonable hourly rate. Instead of calling, you may prefer to email support@frontpages-web-hosting.net  and have one of our representatives contact you.

Technical Support Parameters
Our Technical Support staff is available to assist you with troubleshooting all of the areas listed below. For services extending beyond those listed, you can speak with one of our Consulting Services representatives, who are billed out at a reasonable hourly rate. Instead of calling, you may prefer to email support@frontpages-web-hosting.net  and have one of our representatives contact you.

SERVER CONNECTIVITY
Server connectivity to your site (not responding by domain or IP address)
Inability to connect with FTP or FrontPage via domain or IP address
Inability to upload files via FTP
Browser-dependent formatting (different appearance from one browser to the next)
Connecting to your mail server
SCRIPTPATH
Verify the script was uploaded as a text file
Verify that the path to the interpreter is correct
Check that the path to your site is correct
Verify that you can publish and import a Web page (including publishing to a local drive)
Verify that our E-mail forms and confirmation forms are working properly on your server
FRONTPAGE
Check that FrontPage Search Engine is functioning
Check that the FrontPage Counter is working
Re-install FrontPage Server extensions
Verify that the functions necessary for uploading your content (host name, user ID and password) will authenticate and allow you to build your Web site
Check the permissions on directories to allow scripts to run
SQL SERVER
Verify that you can log on to your SQL account
Verify you have administrator access to your SQL database
Set MIME types on NT servers only
MAIL SERVER
Verify that your domain can send and receive mail
Verify the mail server is up
Verify you can log on and administer your mail server
Verify the mail server is functioning properly
DOMAIN
Verify your domain is on our DNS servers
Verify that Network Solutions has your domain pointed to our DNS server

Technical Support Expectations
In order that you may be better able to plan the implementation of your Shared Hosting account, here are examples of time frames you may expect.

FWHN Support Plans (see plans)
One (1) hour minimum charge per request. A request can be comprised of one or multiple tasks. Each separately submitted request is subject to this same one (1) hour minimum charge, except Unix / Win / Sun Server and Internetworking (Cisco), which has a three (3) hour minimum charge. It is best to include all tasks together with your request. If your request will take more time than the number of hours ordered, you will need to order those additional hours before FWHN will begin the request. If you order more time than is needed to complete your request, your unused time remains yours to use for additional future requests. No refunds will be given. All requests must be submitted along with your order during the check out process, unless prior arrangements in writing have been made and agreed to by FWHN. Time spent on a given request that exceeds one ( 1) hour will be billed in 15 minute increments. Training and explanations are not included in solutions to requests, though may be available on a limited basis for certain types of support at a higher rate, which is solely at FWHN's discretion. All pricing listed is non-emergency and non-rush pricing and available Monday through Friday from 8 AM to 6 PM Central Standard Time. Premium pricing is available for some types of support for emergency, rush or Monday through Friday from 6 PM to 8 AM, Saturday, Sunday or Holidays. There is no guarantee as when the solution to requests will be completed unless prior arrangements in writing have been made and agreed to by FWHN. FWHN reserves the right to not perform certain requests or tasks in a given request. It is recommended you speak with sales/support before placing your support order. Upon FWHN's completion of any support requests, customer modifications to any support work or coding of any kind that was performed by FWHN are done at the customer's own risk. It is recommended that the customer make a backup of any associated files or support work performed by FWHN before customer makes any modifications. If any enhancements to any code or changes to any support work performed by FWHN are desired then additional support time must be ordered with its own associated support request. All support pricing and terms subject to change at anytime without notice.

Adult content
The determination of what is "adult content" and prohibited shall be solely made by FWHN.

Should a policy violation occur, FWHN reserves the right to terminate the account without notice and without any refunds. The policy-violating client will be held responsible for any damages to FWHN's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Web Site Content
The client is responsible for keeping a copy of their most current web site files or email as backup on a remote system (not on FWHN servers). FWHN is not responsible for any lost files, information, or data.

Backup and Restore
Should any data need to be recovered from FWHN's backup, there will be a charge of $295.00. FWHN does not guarantee to possess the most current copy of a client's website or email.

System Updates
The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. FWHN reserves the right to modify the processing times at any time without notice. If a client or FWHN support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.

Databases
Clients who have uploaded database(s) to the Web server, and whose hosting plan does not support database(s), will be notified via email.  Client will have 5 business days to remove database(s) or be automatically moved to the appropriate plan meeting the client's quota needs.

Plan Overages
Clients exceeding their monthly hard disk space usage or transfer quota will be notified via email and will have 2 options.  1) Pay the overage 2) Move to the next highest hosting plan meeting their current quota demands.  If client does not respond within 5 business days of notice, the second option will be exercised on their behalf.
Overage Rates
Hard Disk Space $1/MB
Transfer $6/GB

Login/Password Changes
If a client wants their login and/or password changed for any of our services there will be a one-time charge of $9.95 per occurrence. 

Orders from Clients in Foreign Countries
FWHN welcomes orders from any country. All payments are in $US Dollars.  Any ordered products or services cannot be shipped or started until full payment has been received and cleared by FWHN bank. Microsoft does not allow its products to be shipped to foreign countries, so FWHN will not be able to provide Microsoft FrontPage software, or other Microsoft software, outside of the US. There may be other software programs FWHN sells that clients may purchase that cannot be shipped to foreign countries.

License to FWHN
Customer hereby grants to FWHN a non-exclusive, royalty-free, worldwide right and license during the Term to do the following to the extent necessary in the performance of Services under the Order: digitize, convert, install, upload, select, order, arrange, compile, combine, synchronize, use, reproduce, store, process, retrieve, transmit, distribute, publish, publicly display, publicly perform and hyperlink the Customer Content; and make archival or back-up copies of the Customer Content and the Customer Web site). Except for the rights expressly granted above, FWHN is not acquiring any right, title or interest in or to the Customer Content, all of which shall remain solely with Customer.

Intellectual Property
FWHN hereby grants to Customer a non-exclusive, non-transferable, royalty-free license, exercisable solely during the term of this Agreement, to use applicable FWHN Technology solely for the purpose of accessing and using the Services. Customer may not use the FWHN Technology for any purpose other than accessing and using the Services. Except for the rights expressly granted above, this Agreement does not transfer from FWHN to Customer any FWHN Technology, and all rights, titles and interests in and to the FWHN Technology shall remain solely with FWHN. Customer shall not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any of the FWHN Technology.

FWHN’s trademarks, tradenames, service marks, logos, other names and marks, and related product and service names, design marks and slogans are the sole and exclusive property of FWHN. Customer may not use any of the foregoing in any advertising, publicity or in any other commercial manner without the prior written consent of FWHN. FWHN shall maintain and control ownership of all Internet protocol numbers and addresses that may be assigned by FWHN to Customer. FWHN may, in its sole discretion, change or remove any and all such Internet protocol numbers and addresses.

Any feedback, data, answers, questions, comments, suggestions, ideas or the like which Customer sends to FWHN relating to the Services will be treated as being non-confidential and non-proprietary. FWHN may use, disclose or publish any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever.

Indemnification
Client agrees to defend, indemnify and hold harmless FWHN against any liabilities arising out of defective products sold to customers from FWHN servers, personal injury or property damage caused by products or services sold or distributed from FWHN servers, any material that infringes or allegedly infringes on the rights of a third party available from FWHN servers, and any material that libels or allegedly libels a third party available from FWHN servers.

Disclaimer
FWHN is not responsible for any damages to any client's business. FWHN makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of FWHN's Internet services is at the client's sole risk. FWHN's services are provided on an "as is, as available" basis.
FWHN does not guarantee that our services will be uninterrupted or error free. FWHN will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.
In no circumstance will FWHN be liable for any claims resulting from the use or inability to use FWHN's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to FWHN servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

 FWHN reserves the right to revise our policies at any time.

 Revision Date: 10.17.03