|
Support
 | Context-sensitive help is available
for each key field in the administrative interface
within Miva Merchant.
|
|
Online documentation is available on Miva's web
site.
Adobe Acrobat Reader is required to view the PDF's.
 |
Miva User Guides:
Miva Merchant User Guides
(PDF format)
Includes specific tasks to successfully create,
administer, and maintain your Miva Merchant store.
Getting Started
(PDF
1.25 MB)
Add and Modify Products
(PDF 195 KB)
Making Changes to Your Store
(PDF 613 KB)
Set Up Basic Miva Merchant Configurations
(PDF 632 KB)
Edit Your Store's Features & Functionality
(PDF 489 KB)
Administer a Miva Merchant Store
(PDF 663 KB)
Start Using Miva Merchant, Wizards, & Maintain Your Store
(PDF 213
KB)
Integrate Miva Merchant into an Existing Website
(PDF 881
KB)
| Support for Miva products is
available through Miva's Incident Reporting System and
user group forums.
|
| If you have additional questions
about Miva, visit the Miva support pages at
www.miva.com/support/ or check out their
demo.
|
| For questions regarding operation,
configuration or use, Miva offers users' mailing lists
that are monitored by Miva support representatives to
ensure that all problems are resolved within 24 hours. |
Reporting Bugs and/or Suggestions
Send email to
bugs@miva.com with
descriptions of any errors or inaccuracies with our
product that you believe you may have discovered.
Suggestions and requests are also welcome.
Reporting Feature Requests
Send email to
wishlist@miva.com
with descriptions of any features that you'd like to see
added to a Miva Product.
Note: If you received your Miva license
bundled with your Commerce account, the license is recovered
by FWHN if you should ever choose to cancel your FWHN
account. |
|
Miva Support:
Email:
support@miva.com
Phone: 858-490-2570
option 3
(9:00 - 5:00 PST)
Give the Miva representative your license number, which
was included in your introductory email from FWHN after
signing up for hosting.
Upon receipt of the support request, a Miva support
technician will identify the nature of the reported
problem and suggest a proper course of action. This may
include a referral to the product documentation or
Frequently Asked Question lists on the Miva web site. |
