Support Rates

FWHN's technically advanced designers and support staff allow peace of mind in resolving your issues.

Support and Development

Save 10% on 5+ Hours
Purchase five (5) hours or more of one type of support and receive a 10% discount. Cannot mix five hours of different types of support for the 10% discount.

Depending on what type of support you select and need, phone support through our toll-free number may be available, such as FrontPage support. Customer on-site support is typically available only within the St. Louis, Missouri, area. Feel free to contact us if you are not in the St. Louis area and require on-site support as we may be able to arrange support for you, though the hourly cost and minimum hours required may vary.

Web Development
FWHN's knowledgeable and creative Web design staff will equip your site with everything you need to keep your visitors coming back for more. We pride ourselves on working closely with our customers - understanding your organization's mission, helping you define your audience and creating the look and feel of your Web site according to your specific needs.

*1 hour minimum charge per request. A request can be comprised of one or multiple tasks. Each separately submitted request is subject to this same one (1) hour minimum charge, except Unix / Win / Sun Server and Internetworking (Cisco), which has a three (3) hour minimum charge. It is best to include all tasks together with your request. If your request will take more time than the number of hours ordered, you will need to order those additional hours before FWHN will begin the request. If you order more time than is needed to complete your request, your unused time remains yours to use for additional future requests. No refunds will be given. All requests must be submitted along with your order during the check out process, unless prior arrangements in writing have been made and agreed to by FWHN. Time spent on a given request that exceeds one ( 1) hour will be billed in 15 minute increments. Training and explanations are not included in solutions to requests, though may be available on a limited basis for certain types of support at a higher rate, which is solely at FWHN's discretion. All pricing listed is non-emergency and non-rush pricing and available Monday through Friday from 8 AM to 6 PM Central Standard Time. Premium pricing is available for some types of support for emergency, rush or Monday through Friday from 6 PM to 8 AM, Saturday, Sunday or Holidays. There is no guarantee as when the solution to requests will be completed unless prior arrangements in writing have been made and agreed to by FWHN. FWHN reserves the right to not perform certain requests or tasks in a given request. It is recommended you speak with sales/support before placing your support order. All support pricing and terms subject to change at anytime without notice.

**Web Development: covers, but is not limited to, these types of technologies - HTML, basic image manipulation, DHTML, CSS, JavaScript rollovers and Java Applets. Items not included, but is not limited to, are Flash, database connectivity, CGI, Perl, graphic design and manipulation, logo design, manipulation or creation of audio or video files. These limitations may change at anytime.

***Minimum of three (3) hours required. Save with FWHN's managed services available for dedicated and co-location hosting.