PURPOSE
The purpose of this document is to set forth the procedures for customer access into FWHN (FrontPages Web Hosting Network) data center facilities.

SCOPE
This policy applies to all Customers and their guests requesting access to a FWHN  data center facility.

Facility Security
Access to FWHN data center facilities is tightly controlled.

Although customers may generally visit their equipment at any time, 24 x 7 x 365, they must comply with certain access procedures and must provide advance notice to FWHN for certain actions.

All visitors must be designated on an access list, must provide proper identification to and sign in with facility staff, and in shared environments or as otherwise necessary must be escorted in the facility.

All visitors are subject to full-time surveillance by cameras and other monitoring equipment.

Facility Access
As part of FWHN’s security program for its data center facilities, FWHN requires that  each customer maintain an access list with the names of persons authorized to conduct business in the customer’s area within the specific data center facility.

Designated Customer Points of Contact. At the time of signing up as a customer, each customer must designated specific individuals to serve as their "Customer Points of Contact."

The designated Customer Points of Contact are responsible for the following:

1. Timely notifying FWHN of changes to their authorized access list to add or remove authorized employees and designated representatives. Notification may be made by one of the following methods:

• Fax: 314-822-2182

• Call: 1-866-780-HOST or 1-314-822-3901

2. Providing FWHN with information necessary to properly identify persons on the access list.

3. Ensuring the professional conduct of their authorized employees, designated representatives, and any visitors while in the facility.

4. Conveying to their employees, designated representatives, or authorized visitors the requirements for gaining authorized access into an FWHN data center facility Access Procedures.

Only persons on the authorized access list, or accompanied and escorted by persons on the access list, will be allowed into the data center facility. Persons who are on the authorized access list will be asked to present and leave an acceptable form of identification (government issued identification card, i.e. driver’s license), which will be returned upon exit.

Consultants or others authorized to service a customer’s equipment located within the facility must be added to the access list or escorted by a representative of customer whose name is already on the access list. All escorted visitors or guests must also present acceptable identification.

No exceptions will be made to this policy, and any person refusing to comply will be requested to leave or be escorted from the facility. Subsequent contact will be made with the designated Customer Point of Contact, who will be notified of the event.

Removal of Customer Equipment
Customers must provide FWHN with written notification at least one full business day in advance of removing any customer equipment.

If a customer has a need to remove equipment on shorter notice, customer must still provide a written request and allow reasonable time for FWHN to review the request.

Before authorizing the removal of any equipment, FWHN will confirm customer’s ownership and rights to remove the equipment, including payment of any amounts due.

Customer will be solely responsible to bring appropriate packaging and moving materials. Should a customer use an agent or other third party (for example, a common carrier such as U.P.S.) to remove and/or ship equipment, the customer will be solely responsible for the acts of such party, and any damages caused by such party to the equipment. Customers may request that FWHN remove and package the customer’s equipment, and place such equipment in a designated area for pick-up, on the condition that the customer either provides all packaging needed or pays FWHN to package the equipment.