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Free Technical Support
Offered In These Areas
SERVER CONNECTIVITY
• Server connectivity to your site (not responding by
domain or IP address)
• Inability to connect with FTP via domain or IP address
• Inability to upload files via FTP
• Browser-dependent formatting (different appearance from
one browser to the next)
• Connecting to your mail server
SCRIPTPATH
• Verify the script was uploaded as a text file
• Verify that the path to the interpreter is correct
• Check that the path to your site is correct
• Verify that you can publish and import a Web page
(including publishing to a local drive)
• Verify that our E-mail forms and confirmation forms are
working properly on your server
SQL SERVER
• Verify that you can log on to your SQL account
• Verify you have administrator access to your SQL
database
• Set MIME types on NT servers only
MAIL SERVER
• Verify that your domain can send & receive mail
• Verify the mail server is up
• Verify you can log on & administer your mail server
• Verify the mail server is functioning properly
DOMAIN
• Verify your domain is on our DNS servers
• Verify that your Registrar, such as Network Solutions,
has your domain pointed to our DNS server Technical
Support
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Technical Support
Our Technical Support representatives are always willing
to diagnose issues related to server connectivity, user ID
and passwords, but we cannot diagnose or correct issues
with unsupported third-party software or scripts.
If you are experiencing problems that are a result of
third-party software applications, we recommend that you
either contact the manufacturer directly, or contact one
of our Consulting Service
representatives, who are billed out at a reasonable
hourly rate. Instead of calling, you may prefer to email
support@frontpages-web-hosting.net
and have one of our representatives contact you.
Technical Support
Parameters
Our Technical Support staff is available to assist you
with troubleshooting all of the areas listed at the left.
For services extending beyond those listed, you can speak
with one of our
Consulting Service representatives, who are billed out
at a reasonable hourly rate. Instead of calling, you may
prefer to email
support@frontpages-web-hosting.net
and have one of our representatives contact you.
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